Care, clarity & confidence
Our promise to your family.
Please review these policies before booking or purchasing a package. We will confirm your services, schedule, price, and any payment authorization before enrollment. Questions? Email kelleys.littlelearners@gmail.com.
No-show protection & 12-hour cancellation policy
Your appointment time is reserved for your child. Cancel or reschedule at least 12 hours before the appointment through your confirmation from our platform or by email. Email notice is counted from the time sent. With at least 12 hours’ notice, there is no cancellation fee and a prepaid session may be transferred or credited to your family’s account for future services.
With less than 12 hours’ notice, the fee is 50% of that session’s price. A missed appointment without notice is a no-show and the full session price applies. For a four-session package, the session price is one-fourth of the package price. A prepaid balance covers the applicable fee first; any remainder is credited to your family’s account for future services. We will not deduct a session and charge a second fee for the same missed appointment. Total charges never exceed that session’s price.
Any charge to a card requires the cardholder’s authorization and disclosure of the fee before booking. Free consultations have no cancellation or no-show fee. Contact Ms. Kelley promptly about sudden illness or family emergencies; exceptions may be made. Please do not attend when your child is ill. If we cancel, you may reschedule or receive the full session value as credit toward your family’s account for future services.
Client privacy & use of your information
We use parent, caregiver, and child information only to provide and administer your requested services: enrollment, scheduling, individualized learning plans, progress updates, family communication, payments, and service-related records. We do not sell or rent client information or use it for unrelated advertising.
We request only information needed for these purposes. Access is limited to authorized staff and service providers who need it to deliver services, our platform’s booking and payment providers. Records are kept only as long as needed to serve your family and meet applicable recordkeeping requirements, then securely disposed of. Information may also be disclosed when legally required or necessary to protect a child’s safety.
We will not publish your child’s name, photograph, work, or testimonial without separate parent or guardian permission. Parents or guardians should complete booking and enrollment; children should not submit their own personal information. Email us to request access, corrections, or deletion of your information, subject to required records retention. Our booking and payment platform provider handles information submitted through its service under its own privacy notice.
Monthly packages, priority scheduling & cards on file
Learning programs are available as individual 60-minute sessions or four-session monthly packages. Individual sessions are purchased and scheduled separately; the monthly package scheduling and card-on-file arrangements below apply to package purchases. Each monthly package includes four 60-minute sessions over four weeks. When purchasing a package, we work with you to reserve all four appointments in advance and request your preferred recurring day and time. Times are reserved once confirmed by Ms. Kelley, subject to teacher and location availability. A card on file alone does not reserve a time or guarantee availability.
Monthly package families are asked to maintain a valid payment card on file through our platform, with separate signed cardholder authorization. Card details belong on our platform’s payment process, never in an email, text, website message, or learning record. We do not keep full card numbers or security codes in our own files.
The authorization will state the permitted charges, amount or method of calculation, and when a charge may occur. It may cover an approved package purchase and cancellation or no-show fees under the policy above. Saving a card does not authorize automatic monthly renewal. Each new package must be approved and its payment and schedule confirmed before the next four-week period. A card supplied for one appointment’s no-show protection is separate from permission to save it for future purchases.
You may ask to update or remove a saved card or revoke future payment authorization by contacting us. This does not erase valid charges already incurred. If you prefer not to save a card, contact Ms. Kelley before enrollment to discuss an alternative prepayment arrangement. We will confirm any alternative before reserving sessions. Reminders are a courtesy; please keep track of your confirmed appointments.
Our service guarantee
We promise respectful, inclusive, personalized teaching; preparation for your child’s sessions; clear communication; and practical feedback to support learning at home. Every child develops at a different pace, so we do not guarantee a particular grade, test score, milestone, or result within a set time.
If a session does not meet these service commitments, contact Ms. Kelley as soon as possible with the concern. We will listen, review what happened, and agree on a practical response, such as adjusting the learning plan or teacher match. If we did not provide the agreed session service, you may choose a replacement session or an account credit for that affected session. Eligible unused-session balances are credited to your family’s account under our account credit policy.
Account credit policy
Eligible balances are issued as credit toward your family’s account for future services only, rather than cash or refunds to a payment card. This policy applies to new purchases made after it is disclosed and accepted. Previously agreed purchase terms remain in effect unless you agree to a change. Any refund required by applicable law will still be honored.
The one-time $50 registration fee is nonrefundable and is not eligible for account credit once enrollment is confirmed, except if we cannot provide the agreed program or applicable law requires otherwise. Completed sessions do not qualify for account credit unless the service guarantee applies.
You may discontinue a package and request account credit for eligible unused sessions. We calculate the credit from the package price divided by four, less completed sessions and any applicable cancellation or no-show fees. We do not reprice completed sessions at a higher rate. An unused session cancelled at least 12 hours in advance is eligible for its full value in account credit. Late cancellations and no-shows follow the cancellation policy, with no duplicate charge.
If we cancel a session or cannot deliver the remaining program, you may reschedule or receive account credit for the affected unused services. If we cannot provide the program at all, the registration fee is also eligible for account credit. Any refund required by applicable law will still be honored.
Account credits are recorded in dollars on your family’s service account and applied to future services when booked with Ms. Kelley. They are not a payment-card refund or an automatic reservation. We will confirm the balance and any amount still due before booking. Credits do not expire and are not redeemable for cash, except as required by law. Future appointments remain subject to availability.
To request or use a credit, email kelleys.littlelearners@gmail.com with the parent or guardian’s name, program, appointment dates, and reason for the request. Do not include card details. We aim to review requests within five business days and confirm the credit in writing. These policies do not limit rights provided by applicable law.
